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Immigration & Asylum

Immigration & Asylum

At Citizens Advice Bolton, all our initial advice is free - including Immigration Advice.

In addition to this advice service we can also offer casework support with any applications.

This additional casework is available through two means – the first one is through the Legal Aid service and the second is via a fee paying service.

Legal Aid

Unfortunately, changes to the legal aid system means that only a small amount of Asylum applications as well as Victims of Domestic Violence are able to have a case funded by the legal aid service.

Fee Paying

All casework that isn’t covered under legal aid is now available through our fee paying service, where you pay at not for profit rates.  We are cheaper than other companies because we don’t pay shareholders and we don’t have staff members on huge amounts of money.  All initial advice is still free.

Should you contact our specialist immigration advice team, they will be able to give you free advice as to your options and rights.  Should you require further casework support, they will also be able to advice you on whether legal aid is available for this before considering the fee paying option.

Find out more about the fee paying service we offer.


Important notice

Temporary closure of immigration advice


It is with great regret, that we have had to make the very difficult decision to suspend our immigration advice service to new clients.

This is a temporary measure and will come into effect from 12th February – our final opportunity to take on any new referrals is, Friday 9th February, via presentation at our drop-in 10am – 3:15pm.


We are anticipating that our immigration advice service will recommence from early April. We will circulate updated information to confirm this closer to the time.


I understand that this will cause inconvenience to many of you, particularly your clients. However, I must stress that this decision has not been taken lightly and is a last resort.

This decision has been drawn from our ability to provide exceptional immigration advice, leading to significant demand on the team.


It is a necessary decision, which will allow us to fulfil our promises to all those clients we have already signed up (either via legal aid or fee-paying), while ensuring that we continue to provide a high quality and effective service.


From next week, if a client presents at our drop-in service with an immigration query, they will be provided with a leaflet advising of this suspension, along with home.oisc.gov.uk/adviser_finder/finder.aspx, to find alternative provision.


All other advice areas, delivered by Citizens Advice Bolton, will continue unchanged during this temporary suspension of immigration advice.


If there are any queries/ issues, please contact Gary Malcosmon (Deputy CEO) by email gmalcomson@boltoncab.co.uk

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