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Social Media opened up as method to access advice

Clients can now use Social Media to speak to Bolton Citizens Advice Bureau making it easier for clients to access advice.


This is part of a series of projects that will enable us to offer more access channels, making it easier for clients to get the advice they need.

Richard Wilkinson – Chief Officer of Bolton Citizens Advice Bureau said:

“As we all know budgets have been reduced so a new way of working is required to enable us to offer the same, quality advice.  We are one of the first bureau in the country to officially announce the use of social media as a method to access advice.

“More and more people are using social media to talk about their problems so it is only right that we move with the times and offer support via social media ensuring that everyone has the ability to access the advice they need.

People will be able to contact us through Facebook, Twitter, and Google+ whenever they need advice on social welfare issues such as: Benefits, Debt, Housing and Immigration – should that be during the day, or in the middle of the night.”

Like all our initial advice, this service will be free, impartial and confidential and we will aim to reply to any enquiry within two working days of your message being received.

Access advice by searching:

Facebook – BoltonCAB

Twitter - @BoltonCAB

Google+ - Bolton Citizens Advice Bureau

Bolton Citizens Advice will still  offer advice face to face at the Social Welfare Drop-in sessions offered at Mawdsley Street on Tuesday, Wednesday and Friday’s and people will still be able to call us on 0808 801 0011 and speak to an advisor.

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