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Universal Support Volunteer

This is a new and exciting role within Citizens Advice Bolton.

Citizens Advice is set to deliver a new service called “Universal Support – Help to Claim” which offers end-to-end support to help people make a new Universal Credit claim and be ready for when their first payment arrives.


Universal Credit is being rolled out nationally. We are seeking to build our team of committed volunteers to provide an effective and efficient support service for Universal Credit claimants.


As a Universal Support Volunteer, you could be involved in the direct provision of advice, information and digital support via face-to-face, telephone and digital channels.
This role is aimed at helping claimants through from assisting them to make the claim online to their first payment of Universal Credit.

Click here for full details

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